RULES FOR COACHES

In addition to the definitions set out in the General Terms and Conditions, for the purposes of these Terms, the following definitions shall apply:

Account Manager – the representative of BoostMatch who coordinates Orders and communication between Customers and Coaches.

Selfplay – an option allowing the Customer to play alongside the Coach.

Account Share – an option allowing the Coach to play directly on the Customer’s account.

Auction System – the functionality of the Platform that allows a Coach to view and accept available Orders in real time.

2.1 These Rules govern the procedures granting and suspending access to the Platform, setting performance standards, outlining the rights and obligations of Coaches, and establishing rewards and sanctions for performance and compliance.

2.2 These Rules are intended to ensure high-quality services, promote efficient workflows, and maintain a professional and safe environment for Customers and Coaches.

4.1 New Coaches receive a status with limited Auction Access: “Novice” status.

4.2 Upon successful completion of five (5) Orders in accordance with these Rules and the Terms, Coaches may receive Verified status with full Auction Access.

4.3 Coaches may contact their Account Manager for any clarification regarding procedures or expectations.

5.1 Coaches agree to:

1. enable notifications for telegram, discord, and email;
2. meet all Order deadlines and begin Orders promptly (within twelve (12) hours of receipt, or immediately for “express” orders);
3. review all Order details and Account Manager instructions before starting work on an Order;
4. maintain polite, professional communication with Account Managers and Customers;
5. handle only one express Order at a time.

Coaches must:

1. Notify the Account Manager fifteen-twenty (15–20) minutes before each session;
2. Take a screenshot of the Customer’s character and inventory on first login;
3. Provide progress updates upon Customer’s request;
4. Report discrepancies or issues to the Account Manager immediately;
5. Use intercom chat (managed by the Account Manager) for all communications in Selfplay Orders — direct contact or friend requests are strictly prohibited;
6. Provide streaming links when requested and notify Account Manager when sessions start;
7. Use a VPN for Account Share Orders;
8. Notify the Account Manager when the session is complete and upload a completion screenshot showing character name, inventory, and items obtained.

Coaches must not:

1. Use cheats, bugs, or third-party programs that may result in ban of Customer’s accounts;
2. Contact Customers outside the Platform or exchange personal data without prior Account Manager approval;
3. Disclose Customer information, including but not limited, account data, personal information, to any third parties other than the Account Manager;
4. Discuss personal matters, pricing, or payment details with Customers;
5. Alter Customer inventory or currency without authorization and rollback tools;
6. Subcontract Orders to third parties without prior written authorization;
7. Use in chat any scripts except for Latin, or use Add-Ons that trigger notifications in any script except Latin.