GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (“Terms”), together with the Privacy Policy, the Cookie Policy and the AML Policy, constitute a legally binding agreement between a person visiting a https://boostmatch.gg website (“User”) and Snorix OÜ, a company incorporated in Estonia with a company number 17233872 (“BoostMatch”).

By visiting this website and/or using it in any manner (e.g. reviewing, registering, selecting an Offering, placing an Order, accepting an Order, or otherwise), a User acknowledges that they have read, understood, and agreed to be bound by these Terms.

If a User does not agree with these Terms, they must immediately stop using the Platform. BoostMatch may update or amend these Terms from time to time by publishing a revised version on the Platform.

BoostMatch may update or amend these Terms from time to time by publishing a revised version on the Platform. It is User’s responsibility to review the Terms regularly, and User’s continued use of the Platform after any changes constitutes User’s acceptance of the revised Terms.

1. DEFINITIONS

For the purposes of these Terms, the following definitions shall apply:

Account – the personal account created by a User on the Platform following successful registration, which enables the User to order or provide the Services (depending on the User’s status).

Intellectual Property Rights – all intellectual property rights of any kind, whether registered or unregistered, including but not limited to: copyrights, moral rights, trademarks, service marks, trade names, domain names, logos, design rights, patents, utility models, rights in software, source code and object code, database rights, rights in inventions, know-how, trade secrets, and other confidential or proprietary information, as well as any applications, renewals, extensions, or registrations of such rights.

Offering – an invitation to the Customers, generated by the Platform, for placing an Order for Services.

Order – an offer made by Customer to Coaches for provision of the Services by the latter, made by a Customer by selecting an Offering, clarifying additional requirements, if applicable, and paying the Price and additional charges as applicable (e.g. taxes, transaction commissions etc.).

Platform – the online platform operated by BoostMatch, including the website https://boostmatch.gg, any related mobile applications, communication tools, software, digital infrastructure, and all services, content, and functionality made available from time to time.

Platform Manager – the representative of BoostMatch that is assigned to assist the User.

Price – the cost of the Services as assigned by the Platform for each available Offering.

Services – any services, assistance, coaching, training, digital content, or other deliverables provided through the Platform by Coaches, including but not limited to advisory sessions, performance support, completion of tasks, provision of virtual or digital items, and any related activities facilitated via the Platform. User – any person using the Platform. Users may opt to become:

1. Customer – a User who places an Order to receive Services through the Platform.
2. Coach – a User who provides Services to a Customer through the Platform according to an applicable Order.

Withdrawal – the process by which a Coach requests the transfer of available Remuneration from their Account balance to their chosen pay-out method.

2. REGISTRATION AND ACCOUNT SECURITY

  • 2.1 Use of the Platform requires registration. Customers and Coaches must follow the respective registration processes set out in these Terms.
  • 2.2 With the exception of Clause 2.3, to register and use the Platform, a User must be at least eighteen (18) years old or such greater minimum age as is required by the applicable laws of User’s country of residence for using the Services.
  • 2.3 If a User is under the age specified in the Clause 2.2 above but no younger than thirteen (13) years old, such User may only use the Platform with the consent and under the supervision of a parent or legal guardian. By registering, such a User confirms that a parent or legal guardian has reviewed and agreed to these Terms.
  • 2.4 Users under thirteen (13) years of age are strictly prohibited from using the Platform.
  • 2.5 To register on the Platform, a User must provide accurate, truthful, and complete information and keep such information up to date. Supplying false, misleading, or incomplete information may result in suspension or permanent blocking of User’s Account.
  • 2.6 A User shall not disclose their Account credentials or other sensitive access information to any third party. User is are responsible for maintaining the confidentiality of their login credentials of their Account and for all activities occurring under their Account. A User must immediately notify BoostMatch of any unauthorized access or suspected breach of security.
  • 2.7 If BoostMatch suspects misuse of User’s Account, a security breach, or unauthorized access, it may require respective User to reset their password, suspend or permanently block such User’s Account, or take other measures as deemed necessary to protect the Platform and its other Users.
  • 2.8 All personal information a User provides during registration and throughout their use of the Platform will be handled in accordance with BoostMatch Privacy Policy.

3. USE OF THE PLATFORM

  • 3.1 The Platform enables Customers to receive Services from Coaches and facilitates their interaction. BoostMatch’s role is strictly limited to maintenance and administration of the Platform, generating Offerings, facilitating interactions between Customers and Coaches in connection with Orders, and acting as a payment collection agent on behalf of Coaches. BoostMatch does not itself provide Services, operate as a licensed payment processor, money transmitter or financial institution, or act as an employer, contractor, or agent of any Coach.
  • 3.2 Users are granted with a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform solely for the purpose of ordering, providing and receiving Services in accordance with these Terms. Any use of the Platform not expressly permitted herein is prohibited.
  • 3.3 Interaction between Customers and Coaches must take place exclusively through the Platform. Any attempt to communicate or transact outside the Platform may result in suspension or permanent blocking of such Users’ Accounts, or any other action deemed necessary, at the sole discretion of the Platform. By using the Platform, Users consent to the monitoring and review of interactions and communications between Coaches and Customers conducted through the Platform, including for security, quality assurance, and resolution of disputes purposes.
  • 3.4 Offerings displayed on the Platform are generated based on common User requests. An Order is formed when a Customer selects an Offering, clarifis additional requirements, if applicable, and pays the Price and additional charges as applicable (e.g. taxes, transaction commissions etc.), in accordance with these Terms.
  • 3.5 Users are solely responsible for all costs, charges, and expenses they incur in connection with their use of the Platform, including, without limitation, any fees related to payments, withdrawals, currency conversion, or equipment and software necessary to access the Platform.
  • 3.6 Users are responsible for ensuring that their use of the Platform is compliant with all applicable laws, rules, and regulations in their jurisdiction. BoostMatch makes no representation that the Platform is appropriate or available for use in all territories.
  • 3.7 BoostMatch reserves the right to stop offering and/or supporting the Platform or any specific kind of Offerings, including but not limited to any particular Service, product, or game, at any time for any reason. BoostMatch further reserves the right to terminate any Account that has been inactive for one hundred and eighty (180) calendar days or more. BoostMatch may, at its sole discretion, cancel any Order subject to issuing a refund (full or partial, according to the provisions of these Terms) at any time and for any reason, including but not limited, where it deems it necessary for operational, legal, or security purposes. BoostMatch is not required to notify Users in advance of any of these actions, or to provide them with any compensation, or any material or non-material benefit for discontinued Offerings or Services, or canceller Orders (save for refunds, if applicable according to these Terms), or terminated Accounts, or any losses resulting therefrom.
  • 3.8 BoostMatch does not guarantee that the Platform, or any of its features, will always be available, uninterrupted, or error-free. BoostMatch may, at any time and without liability, suspend, withdraw, or modify all or part of the Platform, including its functionality, content, or availability, whether for maintenance, security, legal compliance, or any other purposes BoostMatch considers necessary.

4. PROHIBITED CONDUCT

4.1 Users hereby acknowledge and undertake not to, directly or indirectly:

  1. Circumvent the Platform by communicating, contracting, or transacting with a Coach or Customer outside the Platform with respect to any Order;
  2. Copy, modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Platform;
  3. Introduce or distribute any viruses, worms, Trojan horses, malicious code, or other harmful technology;
  4. Attempt to gain unauthorized access to any portion of the Platform, its servers, or any related systems or networks;
  5. Engage in fraudulent, misleading, abusive, defamatory, threatening, or otherwise unlawful conduct;
  6. Use automated systems (including bots, scripts, or crawlers) to access or interact with the Platform without prior written authorization;
  7. Post or transmit content that infringes third-party intellectual property rights, violates privacy rights, or breaches applicable law.

4.2 Users hereby represent, warrant and agree not to post, upload, transmit, or otherwise make available through the Platform any content that is unlawful, harmful, offensive, or prohibited, including but not limited to:

  1. Content that promotes or glorifies violence, or that celebrates the suffering, humiliation, or exploitation of others;
  2. Content that promotes, encourages, or depicts acts of self-harm, including suicide, cutting, or eating disorders;
  3. Content that expresses, incites, or promotes hate based on identity, religion, origin, nationality, gender, sexual orientation, disability, or other characteristics;
  4. Content that intends to harass, threaten, or bully an individual;
  5. Content that promotes or encourages activities that carry a high risk of physical harm;
  6. Malware, viruses, worms, Trojan horses, or other malicious code;
  7. Code, tools, or instructions designed to disrupt, damage, or gain unauthorized access to any computer system, network, or data;
  8. Fraudulent or deceptive practices, including but not limited to: scams; phishing, impersonation, or identity theft, dissemination of false, misleading, or deceptive information, spam, bulk messaging, or unsolicited advertising;
  9. Participation in schemes to defraud other Users of the Platform;
  10. Defamatory, libellous, unlawfully threatening or unlawfully harassing content;
  11. Material related to game cheats or game hacks, including selling accounts created with cheats, boosting with cheats, selling game cheats themselves, or any similar activities;
  12. Content intended to arouse sexual excitement, including descriptions of sexual activity, or content promoting sexual services (excluding legitimate sex education and wellness);
  13. Erotic chat or sexually suggestive communications;
  14. Pornography or sexually explicit material;
  15. Any content that exploits, endangers, or harms children.

4.3 BoostMatch reserves the right to:

  1. Monitor use of the Platform to ensure compliance with these Terms and applicable laws and regulations;
  2. Investigate and take appropriate action in respect of any breach of this Clause, including removal of Offendings, defamatory, illegal, inappropriate content, suspension or permanent blocking of Accounts, and reporting to relevant authorities where required by law;
  3. Investigate any suspected breach or misuse;
  4. Suspend or permanently block access to the Platform for any User who, in BoostMatch’s sole discretion, violates these Terms, applicable law, or poses a risk to the security or integrity of the Platform.

4.4 If a User believes that any content on the Platform is unlawful, inappropriate, or infringes their rights, they must notify BoostMatch immediately using the contact details provided in Clause 16.

5. CUSTOMERS

5.1 Becoming a Customer:

In order to get an access to the Offering available on the Platform a User must complete the following steps:

  • 1. Create an Account on the Platform through "Sign Up" section, by filling in the requested information;
  • 2. Once the Account is created the Customer shall log in to their Account.

5.2 Placing an Order:

5.2.1 In order to place an Order through the Platform, a Customer must complete the following steps:

  1. Select one of the Offerings available on the Platform;
  2. Select relevant characteristics of the intended Order from the options available and provide additional information requested by the Order placement form; add customised Offering to the cart;
  3. Go to the cart to check out, review the proposed conditions and, if acceptable, proceed with confirmation and payment of the Price (together with additional charges) calculated by the Platform for such an Offering.

5.2.2 Upon successful payment, the Customer will receive confirmation of the Order placement, through the Platform and other communication channels according to their notification settings. Customer can monitor the status of its Orders through its Account.

5.2.3 Once an Order has been placed and accepted by a Coach, the Customer will gain access to a dedicated chat with that Coach.

5.2.4 If an Order is not accepted by any Coach within 21 working days, the Order will be automatically cancelled. The Customer will be notified of the cancellation through the Platform or other communication channels, and the Customer will receive a refund within 7 working days.

5.2.5 Once an Order has been placed, amendments may be made only upon mutual confirmation of both Customer and the Coach through the Platform.

5.3 Cancellation of Orders

5.3.1 BoostMatch reserves the right to cancel any Order at its sole discretion without obligation to provide reasons. Without limiting by the foregoing, an Order may be cancelled in the following circumstances:

  1. Where the Customer engages in fraudulent or scam-related activity;
  2. Where the Customer fails to provide the information required for performance of the Order or fails to respond to the Platform’s Manager; or
  3. Where the Customer engages in abusive, offensive, or insulting behaviour towards the BoostMatch’s personnel or Coaches.

5.3.2 Prior to acceptance of an Order by any Coach, the Customer may cancel such an Order for any or no reason through their Account on the Platform and receive full refund of the Price and applicable taxes (for the avoidance of doubts, payment processing commissions are non-refundable in any case and additional commissions may be deducted from the refunded amount if applied by used payment method). After an Order has been accepted by a Coach, it may be cancelled by the Customer solely in accordance of these Terms.

5.4 Completion of an Order:

Upon completion of an Order by the Coach, the Customer will receive notification via the Platform and other communication channels according to Customer’s notification settings. Within twenty-four (24) hours of the receipt of the notice of completion of an Order, the Customer may either accept the completion or rise a dispute (a Customer shall exercise the latter option only when they have reasonable grounds for dissatisfaction in quality and completeness Services). In case the Customer fails to exercise any of the provided options within the specified period, they are considered to accept the completion of the Order.

6. COACHES

6.1 Becoming a Coach

6.1.1 In order to qualify as a Coach and provide Services through the Platform, a User must successfully complete all of the following steps:

  1. Register on the Platform through the section “Become a Booster” and fill in the requested information;
  2. Complete an interview with a Platform Manager;
  3. Provide the Platform Manager with accurate and verifiable profile statistics for the relevant game(s) in relation with which such a User is going to provide Services through the Platform;
  4. Accept the Rules for Coaches, as published by the Platform, which are mandatory and legally binding on all Coaches. Compliance with the Rules for Coaches is a condition of maintaining a Coach Account and providing Services through the Platform.

6.1.2 Upon successful completion of all of the requirements in Clause 6.1.1 a User will be granted access to the Platform to act as a Coach and provide Services.

6.1.3 Once the Account is created, the Coach may update their profile to add or modify the games for which they wish to offer Services, subject to BoostMatch approval. Modification of Coach’s profile in terms of provided Services is subject to BoostMatch’s prior approval, which may be, upon BoostMatch sole discretion, conditional upon additional checks similar to those specified in the Clause 6.1.1.

6.1.4 In order to become a Coach, a User must be at least eighteen (18) years old or such greater minimum age as is required by the applicable laws of User’s country of residence for providing the Services. BoostMatch may, at its sole discretion, request confirmation of Coach’s (both candidate or acting) personal information (including identity documents or other KYC documentation). If a Coach fails to provide requested documentation within seven (7) calendar days, BoostMatch may suspend or permanently block their Account.

6.2 Acceptance and completion of Orders

6.2.1 Once registered as a Coach, Orders placed by Customers will be visible through the Account on the Platform.

6.2.2 Orders are assigned on a first-come-first-served basis. To accept an Order, a Coach must click “Get an Order”. The Order will be allocated to the first Coach who confirms acceptance.

6.2.3 Upon acceptance, notification of confirmation of the Order will be send to the Coach through the Platform and other communication channels according to their notification settings.

6.2.4 Once confirmed, the Coach will gain access to a dedicated chat with the Customer in relation to that Order through the Platform.

6.2.5 Upon completion of an Order, the Coach must upload confirmation of completion (including screenshots and/or video) to the Platform before the applicable deadline. Screenshots and/or videos must be uploaded on the Platform in a JPG or PNG format and must not be more than 20MB. The uploaded screenshots or video shall constitute conclusive evidence of the provision of Services in the event of any dispute.

6.3 Remuneration and Withdrawal:

6.3.1 Subject to other provisions of these Terms, in consideration for Services provision through the Platform the Coach is entitled for receiving a remuneration from the Customer. Amount of remuneration for completion of an Order will be displayed in the list of available Orders. For the avoidance of doubts, the remuneration constitutes an amount equal to the net Price less BoostMatch Platform’s commission, and is subject to additional deductions depending on applicable taxes and payment processing commissions.

6.3.2 Remuneration (or respective portion thereof) for the will be credited to a Coach Account balance:

  1. In case of successful completion of the Order – as soon as the completion is accepted (or is considered accepted) by the respective Customer;
  2. In case the Customer rises a dispute and BoostMatch finds the dispute unfounded – as soon as BoostMatch makes its decision on the dispute (provided that such a decision foresees that the Coach is entitled to receive whole remuneration or respective portion thereof);
  3. In case of cancellation of the Order – as soon as the Order is cancelled (provided that according to these Terms in case of such cancellation the Coach is entitled to receive whole remuneration or respective portion thereof).

6.3.3 A Coach may withdraw amounts collected on their Account balance at any time provided that the amount of Withdrawal is not less than 15 USD or equivalent in other currency per Withdrawal transaction. Withdrawal of a lesser amount is possible only upon Account closing by the Coach or upon BoostMatch’s approval. In order to process the withdrawal, the Coach must select a preferred withdrawal method from those available under the “Payment Info” section of the Coach’s Account. To request a Withdrawal, the Coach must access the “Balance” section of the account and specify the amount to Withdraw, which may not exceed the available balance.

6.3.4 The Coach is solely responsible for any commissions, charges or other fees imposed by payment service providers or financial institutions in connection with a Withdrawal. BoostMatch shall have no liability for any deductions made by third-party payment providers or processors or for any delays attributable to them.

6.3.5 Withdrawal requests will be processed by BoostMatch within three (3) business days from the date of submission. The actual time for funds to appear in the Coach’s selected Withdrawal account depends on the payment provider or financial institution and is beyond BoostMatch’s control.

6.4 Deductions:

BoostMatch shall be entitled to deduct amounts from Coach’s Account balance in the following cases:

  1. Certain amount is mistakenly credited into Coach’s Account balance (deduction will not exceed such mistakenly credited amount);
  2. A Customer filed a chargeback request with regards to an Order completed by the Coach and such request has been satisfied by respective financial institution or payment system (deduction will not exceed an amount of such a chargeback);
  3. There is an order of a judicial or law enforcement authority that requires BoostMatch to refund certain amount of an Order Price to a Customer in connection with an Order completed by the Coach (deduction will not exceed an amount of such a refund).

In case then-current Coach’s Account balance is lesser than the amount of applicable deduction, BoostMatch may make deductions from remuneration of the Coach until full compensation of respective deduction deficit. Alternatively, BoostMatch may demand repayment of such a deficit by other means and suspend Coach’s account until such a repayment.

6.5 BoostMatch is not a financial institution and amounts on Coach’s account are not subject to any interest’s accrual.

7. ISSUES RESOLUTION

7.1 Active Orders:

7.1.1 In case either a Customer or a Coach faces issues in the course of Order performance (e.g. poor or improper communication, Service’s provisions delay, lack of required information etc.), they may rise an issue by conducting Platform support team.

7.1.2 If an issue is risen, a complaining party must provide comprehensive description of an issue and, if applicable, attach respective evidence. Another party then must within two (2) days thereafter provide a response presenting their position on the issue, and attach respective evidence if applicable. Within five (5) business days after the response or expiry of the response period (whichever is sooner), BoostMatch will review the issue (from the point of view of compliance with these Terms by each party) and make one of the following decisions:

  • 1. In case an issue is risen by a Customer:
  • a. If a decision is made in favour of the Customer – the Order will be cancelled or the Coach will be replaced, at Customer’s discretion;
  • b. If an issue is found unfounded – Order will remain effective.
  • 2. In case an issue is risen by a Coach:
  • a. If a decision is made in favour of the Coach – the Order will be cancelled;
  • b. If an issue is found unfounded – Order will remain effective.

7.1.3 In case of Order cancellation:

  1. according to the Clause 7.1.2(i)(a) – the Coach shall not be entitled for any remuneration (regardless of the extent of completion of the Order), while the Customer shall receive full refund of the Price (subject to payment processing fees deduction);
  2. according to the Clause 7.1.2(ii)(a) – the Coach shall be entitled for the full remuneration calculated according to these Terms (regardless of the extent of completion of the Order), and the Customer shall not be entitled for any refund.

7.2 Completed Orders:

7.2.1 In case a Customer rises a dispute in relation of a completed Order according to the Clause 5.4, the Customer must within two (2) days thereafter provide comprehensive description of an issue and, if applicable, attach respective evidence. The Coach must within two (2) days thereafter provide a response presenting their position on the issue, and attach respective evidence if applicable. Within five (5) business days after the response or expiry of the response period (whichever is sooner), BoostMatch will review the issue (from the point of view of compliance with these Terms by each party) and make one of the following decisions:

  • 1. Satisfaction of Customer’s complaint, in which case, at Customer’s discretion:
  • a. The original Coach must correct under delivery of the Services within twenty-four (24) hours following the decision; or
  • b. The Order is considered partially completed (with determining the percentage of completion) and the Customer is entitled to receive a refund proportional to the percentage of non-completion. In this case, amount of such refund will be deducted from the amount of Coach’s remuneration and, if insufficient, from Coach’s Account balance according to the Clause 6.4; or
  • c. The Order is considered partially completed (with determining the percentage of completion) and assigned to another Coach for completion with no additional costs for the Customer. In this case, amount Coach’s remuneration will be decreased by the percentage of incompletion and, in case the amount of such a decrease is lesser than the Price of the Services of a replacing Coach, respective difference will be deducted from the original Coach remuneration as well, and, if insufficient, from Coach’s Account balance according to the Clause 6.4.
  • 2. Rejection of Customer’s complaint, in which case the Order is considered duly completed by the Coach.

7.3 BoostMatch shall have the right, at any time, to access, review, rely and monitor any communication between the Customer and the Coach conducted through the Platform, and such review shall not be considered a violation of privacy or confidentiality. BoostMatch will not consider or rely on any communications that take place outside the Platform when investigating or resolving issues.

7.4 If BoostMatch determine that a Customer is abusing or repeatedly exercising its rights to rise an issue/dispute (e.g. systematically filing complaints without reasonable grounds (or genuine believe they have such grounds), filing complaints in bad faith, etc.), BoostMatch may suspend or permanently block the Customer’s Account.

8. QUALITY OF SERVICES

8.1 All Services will be performed in strict accordance with:

  1. The specific requirements of the Customer as set out in the applicable Order; and
  2. The requirements of the Platform, including those set out in this Terms.

8.2 The completed Services shall conform to the Order specifications and fully satisfy reasonable expectations of quality.

8.3 Where Services are to be provided over an extended period, any stated completion dates shall be deemed approximate unless expressly agreed as fixed. There is no minimum deadline applicable to the fulfilment of an Order.

8.4 Customers may provide additional requirements, provided such requirements are clear and precise. If additional instructions are ambiguous and the Customer fails to provide clarification within a reasonable time following a request by the Coach, the Coach shall be entitled to complete the Services in accordance with the initial instructions, and such completion shall be deemed proper performance of the Order.

9. PAYMENTS

9.1 The Price displayed for each Offering on the Platform is final and binding (save for additional amounts charged on top, including, without limitation. taxes and payment processing fees) once the Offering is accepted by the Customer. Prices cannot be changed or renegotiated after acceptance.

9.2 All Prices are quoted in USD or EUR and are exclusive of any value-added tax (VAT) or other applicable taxes. At the payment phase, the Platform will add to the Price any applicable indirect taxes (including VAT, sales tax, or similar taxes) based on the Customer’s location or residence, and any payment processing fees charged by the payment service providers or financial institutions or any other service providers based on the choice of payment selected by the Customer.

9.3 Payments by Customers must be made using one of the electronic payment methods made available on the Platform or such other methods as may be enabled on the Platform from time to time. BoostMatch reserves the right to modify, add, or remove accepted payment methods on the Platform at its sole discretion.

9.4 Customers must pay the full total amount (Price plus taxes, payment processing fees and other applicable amounts) as displayed at the time of payment of the Order. An Order will be deemed places only when payment has been successfully processed and the funds have been credited to BoostMatch account or it have received a confirmation from its payment services provider of a successfully completed transaction.

9.5 Customers are solely responsible for any and all taxes, duties, or governmental charges applicable to their purchases made on the Platform. Depending on the Customer’s location, applicable VAT, sales tax, or similar taxes may be charged on top of the Price and will be displayed at the payment phase.

9.6 Coaches are solely responsible for determining, reporting, and paying any taxes, levies, duties, or similar governmental charges arising from or in connection with their receipt of remuneration under these Terms. BoostMatch does not provide tax advice and assumes no liability or responsibility for a Coach’s compliance with any applicable tax reporting, withholding, or payment obligations.

9.7 Any transaction fees, commissions, currency conversion fees, or other charges imposed by payment providers or financial institutions or any other service providers in connection with the payment are the sole responsibility of the User. The amount debited from the Customer’s account or the amount credited on the Coach’s account may therefore differ from the Price displayed on the Platform due to such charges.

9.8 In the event a Customer initiates a chargeback or payment dispute without reasonable grounds or without a genuine, good-faith belief that such grounds exist BoostMatch reserves the right to suspend or permanently block Customer’s Account. The burden of proof of such belief rests with the Customer, and BoostMatch shall have sole discretion to determine whether the chargeback or dispute was justified.

9.9 BoostMatch reserves the right to reject or cancel any transaction if payment cannot be authorized, is reversed, or is suspected of fraud or unlawful activity. In such cases, BoostMatch may suspend or cancel the associated Order without any obligation or liability whatsoever to the User.

9.10 BoostMatch acts solely as the Coach’s authorized payment collection agent for receiving the Price from Customers. Payment to the Platform is deemed payment to the Coach. The Coach’s entitlement to funds is conditional upon proper completion of the Services and may be reduced or reversed in case of refunds or poor-quality performance. BoostMatch does not operate as a licensed payment processor, money transmitter, or financial institution, and no fiduciary or trust relationship is created with respect to any funds.

10. ACCOUNT CLOSING, SUSPENSION AND BLOCKING

10.1 User may close their Account through their account settings at any time for any or no reason, provided that at the time of their Account closing such User does not have any active orders, pending issues and disputes and debts towards BoostMatch or other Users.

10.2 BoostMatch may suspend or permanently block User’s Account in cases expressly specified in these Terms and in any other case of breach or abuse of these Terms. In case of suspension, User’s retains access to their Account but the is not able to place or accept Orders through the Platform, pay Price, receive refunds or remuneration and make withdrawals. In case of blocking, User loses their right to use their Account permanently. In both cases, the User shall not register any additional Account with the Platform.

10.3 In case, at the time of blocking of User’s Account they have active Orders:

  1. If an Account is blocked through fault of a Coach – consequences specified in the Clause 7.1.3(i) will apply;
  2. If an Account is blocked through fault of a Customer – consequences specified in the Clause 7.1.3(ii) will apply.

11. INTELLECTUAL PROPERTY

11.1 All Intellectual Property rights on the Platform, including text, images, video, audio, software, and other content, are owned by or licensed to BoostMatch.

11.2 Except as expressly provided in these Terms, no rights or licenses are granted to Users. Users are granted only a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform strictly in accordance with these Terms.

11.3 Users undertake not to copy, reproduce, modify, adapt, translate, or create derivative works from the Platform or its content, distribute, sell, resell, rent, lease, sublicense, or otherwise exploit the Platform or its content for commercial purposes, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, use any data mining, robots, or similar data-gathering or extraction methods, remove, alter, or obscure any copyright, trademark, or proprietary rights notices.

11.4 BoostMatch and all related, names, logos, domain names, brand names are the Intellectual Property of BoostMatch. Users shall not use such Intellectual Property without prior written approval of BoostMatch.

11.5 References on the Platform to third-party games, publishers, or developers are made solely for identification purposes. BoostMatch is not affiliated with, endorsed by, or sponsored by any such third party, and all rights in their trademarks, trade names, and content remain the property of their respective owners.

12. PLATFORM WARRANTIES AND DISCLAIMERS

12.1 THE PLATFORM AND ALL CONTENT AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, DURABILITY, ACCURACY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF ANY THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS.

12.2 BoostMatch makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability, completeness or correctness of any information provided on or through the Platform. BoostMatch does not represent or warrant that the distribution, offer, display, purchase, sale and/or use of the Services offered or displayed on the Platform does not violate any third-party rights, and BoostMatch makes no representations or warranties of any kind concerning any Service offered or displayed on the Platform.

12.3 Any material downloaded or otherwise obtained through the Platform is done at each User's sole discretion and risk, and each User is solely responsible for any damage to its computer system or loss of data that may result from downloading any such material. No advice or information, whether oral or written, obtained by any User from BoostMatch or through the Platform shall create any warranty not expressly stated herein.

12.4 Although BoostMatch uses reasonable efforts to ensure the availability of the Platform, it does not guarantee that access will always be uninterrupted, timely, or error-free. BoostMatch may suspend, restrict, or terminate operation of the Platform or any part of it at any time, without prior notice, for maintenance, security, legal compliance, or any other reason BoostMatch deems necessary.

12.5 All Offerings and Services are subject to availability. BoostMatch does not guarantee that any specific Service or Offering will be available at any particular time. In circumstances beyond BoostMatch’s reasonable control, including changes in law or policy, BoostMatch may suspend or permanently discontinue certain Services. If such discontinuation affects an effective Order, BoostMatch will notify respective Users through the Platform or by email, cancel the Order, and (1) issue a refund to a Customer proportional to the extent of Order incompletion; and (2) credit Coach’s remuneration proportional Order completion.

12.6 All content provided on the Platform is for general informational purposes only. It has not been prepared to meet Users’ individual requirements and does not constitute technical, financial, legal, or professional advice. Users must exercise independent judgment before relying on any information available through the Platform.

12.7 Users are not affiliated with, endorsed by, or licensed by any game developers, publishers, providers or owners of the games for which Services may be offered through the Platform. BoostMatch does not have authorization from such parties to provide the Services, and does not grant Users any license or authorization from them. Users acknowledge and agree that the use of certain Services, such as in-game boosting, may be prohibited under the terms of service, end-user license agreements (EULAS), or server rules of the relevant game publishers and providers. Users are solely responsible for ensuring that their use of the Services complies with all applicable rules, terms, and conditions of a game. BOOSTMATCH MAKE NO WARRANTY THAT USERS’ USE OF THE SERVICES WILL BE PERMITTED BY GAME PUBLISHERS, OWNERS, DEVELOPERS, PROVIDER AND BOOSTMATCH DISCLAIMS ANY LIABILITY FOR ACCOUNT BANS, SUSPENSIONS, OR OTHER ENFORCEMENT ACTIONS TAKEN BY THIRD PARTIES IN RELATION TO THE USE OF SERVICES.

13. LIABILITY AND INDEMNITY

13.1 To the maximum extent permitted by law, BoostMatch and any of its affiliates, officers, directors, employees, and agents shall not be liable to Users, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect, incidental, special, punitive, or consequential loss or damage, or for any loss of profit, revenue, business opportunity, contracts, anticipated savings, goodwill, loss of data, unauthorised access by third parties to User Account, or loss of information, whether foreseeable or not, arising out of or in connection with these Terms, the use of the Platform, or the Services.

13.2 All Orders are strictly between the relevant Customer and the relevant Coach, and BoostMatch acts solely as an intermediary and facilitator. BoostMatch makes no representation, warranty, or guarantee regarding the quality, safety, legality, or completion of any Services, and disclaims any liability for acts, omissions, negligence, delays, failures, or breaches by Coaches or Customers. Users acknowledge that game developers or publishers may modify, suspend, or delete game accounts, items, or progress at their sole discretion, and BoostMatch accepts no responsibility or liability for any resulting loss, including loss of access, in-game items, or progress.

13.3 Users acknowledge that providing in-game account credentials or other access data to a Coach carries inherent security risks. While BoostMatch takes reasonable steps to facilitate secure transmission of such data, it does not control, supervise, or guarantee how Coaches handle, store, or use Customer-provided account information. To the maximum extent permitted by law, BoostMatch disclaims all warranties and liability for any unauthorized access, breach, loss, or misuse of account data by Coaches or third parties, including any resulting bans, suspensions, loss of in-game items, progress, or other adverse consequences.

13.4 BoostMatch’s aggregate liability for any claim arising out of or related to these Terms, whether in contract, tort, negligence, or otherwise, shall in all cases be limited to the total amount paid by the User on the Platform in respect with the Order giving rise to the claim.

13.5 Nothing in this Clause shall exclude or limit any liability of either party that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot be excluded under applicable law.

13.6 Under no circumstances shall BoostMatch be liable for any delay, failure, or disruption in the performance of its obligations or in the delivery of Services through the Platform that results, directly or indirectly, from events or causes beyond its reasonable control. Such events include, without limitation, acts of God, natural disasters, floods, fires, explosions, epidemics, wars, acts of terrorism, civil commotion, riots, insurrections, labour disputes or strikes, shortages of labour or materials, power outages, telecommunications or internet failures, system or equipment malfunctions, governmental actions or restrictions, orders of any court or tribunal, or the non-performance of third parties.

13.7 User’s Liability & Indemnity

13.7.1 Users are solely responsible for their actions and omissions in connection with the use of the Platform and the Services. Without limiting the generality of the foregoing, Users shall be liable for:

  1. Any loss, damage, or harm caused to the Platform, its reputation, other Users, or third parties as a result of User’s breach of these Terms, misuse of the Platform, or unlawful conduct;
  2. Ensuring that their use of the Platform and the Services complies with all applicable laws, rules, and third-party agreements (including game publishers’ terms and EULAs); and
  3. All consequences resulting from providing inaccurate, incomplete, or misleading information (including account credentials) to BoostMatch, a Coach, or any other User.

User acknowledges that they may be held financially responsible for any losses, claims, or damages suffered by BoostMatch or third parties resulting from their conduct, including fraud, abuse of warranty or refund rights, or unauthorized chargebacks.

13.7.2 Users hereby agree to hold harmless and indemnify BoostMatch, its affiliates, directors, officers, and employees, from any and all losses, claims, liabilities, demands, disputes, costs, expenses, (including legal costs on a full indemnity basis) which may arise, directly or indirectly:

  1. From the User’s use of the Platform and the Services;
  2. From the User’s breach of any of its obligations under these Terms or under the Rules for Coaches;
  3. From any third-party claim relating to the use of the Platform and the Services by the User.

14. NOTICE OF NON-AFFILIATION

BoostMatch is not affiliated, associated, authorized, endorsed by, or in any way officially connected with game developer/publisher/owner of games provided through the Platform.

Any use of any trade name, brand name, game name or other intellectual property submitted to or made available through the Platform remains the property of its respective rights holder.

15. DISPUTE RESOLUTION

15.1 Users agree that any claim or dispute that arises or may arise between them and BoostMatch through their use of the Platform and the Services, either as a Customer or a Coach, will be resolved in accordance with this Clause 15.

15.2 Users agree that the laws of Estonia, without regard to the principles of conflict of laws, will govern these Terms and any claim or dispute that arises or may arise between Users and BoostMatch.

15.3 In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or their breach, the parties shall use best efforts to resolve the matter amicably. The parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a fair and equitable resolution. If a resolution is not reached within sixty (60) calendar days, any such dispute, claim, or difference shall be finally settled by the Harju District Court in accordance with applicable laws.

16. CONTACT US

BoostMatch aims to make the Platform as accessible and user-friendly as possible. If a User experiences any difficulties using the Platform or have any questions, they may contact BoostMatch by:

Using the 24/7 live chat support available via the icon in the lower right corner of BoostMatch website;

Sending an email to [email protected]; or

Completing and submitting the online contact form available https://boostmatch.gg/contacts

17. GENERAL

17.1 These Terms, the Privacy Policy, the Cookie Policy, the AML Policy, the Rules of Coaches as displayed on the Platform for Coaches, and all other policies posted on the https://boostmatch.gg or on the User Account constitute the entire agreement between a User and BoostMatch with respect to access and use of the Platform and the Services.

17.2 Nothing in these Terms shall be construed to create or imply any partnership, joint venture, agency, employment, fiduciary, or franchisor-franchisee relationship between User and BoostMatch.

17.3 Failure of BoostMatch to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

17.4 If any provision herein is held to be invalid or unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions of these Terms.

17.5 Users may not assign, transfer, or otherwise dispose of any of their rights or obligations under these Terms to any third party.